Automatic emails
These emails are sent by Sailia without any setup required:Custom workflows
For messages beyond the built-in set, use automated workflows. Workflows let you send custom emails or SMS messages triggered by events across bookings, memberships, instalments, and more. Common examples include:- Pre-activity reminders — send a reminder 24 or 48 hours before the session
- Post-activity follow-ups — send a thank-you email with a link to rebook
- Waiver reminders — remind customers to complete their waiver before the activity
- Group booking prompts — prompt organisers to fill in participant details
- Instalment reminders — notify customers when a payment is due
- Membership lifecycle — send welcome emails, renewal notices, or cancellation confirmations
Monitoring email volume
Sailia tracks automated emails through meter usage tracking:
Use the meter usage API to monitor email volume and ensure your workflows are performing as expected.
Resending emails
You can resend booking confirmation emails from the booking details at any time. This is useful when:- A customer did not receive the original email
- The customer needs the details forwarded to another address
- You made changes to the booking and want to send an updated confirmation
Resending a confirmation sends the same email template with the current booking details. If the booking has been modified since the original confirmation, the resent email reflects the latest information.
Related guides
Automated workflows
Set up custom email and SMS workflows with 30+ available triggers.
Managing bookings
View and manage bookings, including resending confirmations.